Legal

Real Deal Mortgage Solutions LLC takes all consumer complaints seriously. Any complaint—whether received by phone, email, in person, online, or through a regulatory agency—must be promptly reported to management.

The company will document, investigate, and resolve complaints in a timely and professional manner. Complaints involving discrimination, fraud, privacy, improper fees, misrepresentation, or possible regulatory violations must be immediately escalated to the Broker/Principal Loan Originator or Compliance Officer.

A complaint log will be maintained showing the consumer, issue, investigation, actions taken, resolution, and date closed. Complaint records will be securely retained according to applicable record-retention requirements.

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